{"id":8751,"date":"2025-05-16T15:42:56","date_gmt":"2025-05-16T18:42:56","guid":{"rendered":"https:\/\/www.certisur.com\/?page_id=8751"},"modified":"2025-10-03T12:54:51","modified_gmt":"2025-10-03T15:54:51","slug":"2025-report-users-views-on-digital-security-and-trust","status":"publish","type":"page","link":"https:\/\/www.certisur.com\/en\/news\/2025-report-users-views-on-digital-security-and-trust\/","title":{"rendered":"2025 Report: Users&#8217; Views on Digital Security and Trust"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8751\" class=\"elementor elementor-8751\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cc9c265 cs-elementor-noticia-header elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cc9c265\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-07d5b79\" data-id=\"07d5b79\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-977de0b elementor-widget elementor-widget-heading\" data-id=\"977de0b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">2025 Report: Users&#8217; Views on Digital Security and Trust<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fdd2c6d elementor-widget elementor-widget-text-editor\" data-id=\"fdd2c6d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div> <\/div><div><strong>CertiSur, along with D&#8217;Alessio IROL, present the results of the annual survey on the expectations of Argentine digital users.<\/strong><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6251c41 cs-elementor-noticia-header-date elementor-widget elementor-widget-text-editor\" data-id=\"6251c41\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tMay 16, 2025\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d15bf8 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"5d15bf8\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-63c4f558 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"63c4f558\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-70f0973b\" data-id=\"70f0973b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-281ce271 elementor-widget elementor-widget-text-editor\" data-id=\"281ce271\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The 2025 Annual Report reveals key insights into how online security is perceived, the level of user trust, and what they expect from the companies that manage their information. The study, conducted by D&#8217;Alessio IROL, compiles responses from frequent internet users in Argentina and provides a clear map of opportunities and challenges for organizations in the financial, technology, and digital services sectors. <\/p><h3 data-start=\"977\" data-end=\"1025\"> <\/h3><h3 class=\"\" data-start=\"977\" data-end=\"1025\">Digitalization with persistent gaps<\/h3><p class=\"\" data-start=\"1026\" data-end=\"1436\">Aunque el 89% de los encuestados usa Internet desde hace m\u00e1s de 15 a\u00f1os y el promedio de dispositivos conectados por hogar es de cinco, a\u00fan existen importantes barreras para completar tr\u00e1mites online, especialmente en lo que respecta a la firma digital y la validaci\u00f3n de identidad. Solo un 27% ha generado o recibido un contrato online, y muchos desconocen c\u00f3mo verificar su validez o reclamar ante problemas. <\/p><h3 data-start=\"1443\" data-end=\"1483\"> <\/h3><h3 class=\"\" data-start=\"1443\" data-end=\"1483\">High awareness, low confidence<\/h3><p class=\"\" data-start=\"1484\" data-end=\"1885\">Ninety-eight percent are familiar with security tools, and the use of methods such as multi-factor authentication and biometrics is growing. However, 33% have been victims of hacking or fraud in the last year. Only four in ten users trust that companies truly protect them, reinforcing a widespread sense of vulnerability and an urgent demand for greater transparency, education, and effective protection.  <\/p><h3 data-start=\"1838\" data-end=\"1900\"> <\/h3><h3 class=\"\" data-start=\"1838\" data-end=\"1900\">Digital contracts: high awareness, low adoption<\/h3><p class=\"\" data-start=\"1901\" data-end=\"2345\">Although 75% of users recognize what an online contract is, only a minority have actively used it. Of those who have, more than 80% admit they are unsure whether they can detect whether the contract was formally received or authentic. This gap between knowledge and use represents a real opportunity for companies seeking to simplify processes, ensure traceability, and offer reliable digital experiences.  <\/p><h3 data-start=\"2501\" data-end=\"2550\"> <\/h3><h3 class=\"\" data-start=\"2501\" data-end=\"2550\">Data protection: an outstanding debt<\/h3><p class=\"\" data-start=\"2551\" data-end=\"3144\">The protection of personal data remains a critical issue. 70% of respondents expressed concern about the amount of information artificial intelligence can learn about them, and 94% expect companies to invest more in technologies to prevent threats such as phishing or identity theft. Only 11% of those who experienced data misuse achieved an effective solution. This scenario requires not only robust tools, but also accessible processes and active communication about how user privacy is protected.   <\/p><h3 data-start=\"1892\" data-end=\"1949\"> <\/h3><h3 class=\"\" data-start=\"1892\" data-end=\"1949\">Artificial Intelligence: Opportunities and Fears<\/h3><p class=\"\" data-start=\"1950\" data-end=\"2365\">Ninety-three percent say they know what AI is, and more than half have used it in their daily lives or work. However, 70% believe AI can increase the risk of cyberattacks, and 62% are uncomfortable with facial recognition technologies. The tension between automation and digital privacy is growing, posing a new challenge for organizations seeking to integrate AI without losing user trust.  <\/p><p data-start=\"1950\" data-end=\"2365\">Access the full report and discover what digital users expect today to continue trusting your organization.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e44d7cf elementor-widget elementor-widget-button\" data-id=\"e44d7cf\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.certisur.com\/wp-content\/uploads\/Informe-CertiSur2025.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-download\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">DOWNLOAD FULL REPORT<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-89e5b7c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"89e5b7c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0a27319\" data-id=\"0a27319\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>CertiSur, along with D&#8217;Alessio IROL, present the results of the annual survey on the expectations of Argentine digital users. The 2025 Annual Report reveals key insights into how online security is perceived, the level of user trust, and what they expect from the companies that manage their information. The study, conducted by D&#8217;Alessio IROL, compiles [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":8427,"parent":4975,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[69],"class_list":["post-8751","page","type-page","status-publish","has-post-thumbnail","hentry","category-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>CertiSur<\/title>\n<meta name=\"description\" content=\"Key insights from CertiSur&#039;s 2025 annual report on digital security, conducted in collaboration with D&#039;Alessio IROL.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.certisur.com\/en\/news\/2025-report-users-views-on-digital-security-and-trust\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"2025 Report: Users&#039; 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